A contract between the customer and Tanner Bates Ltd will only exist once an order has been accepted and processed (at which point Tanner Bates will charge the buyers' credit card for the goods despatched plus postage where applicable)
This does not affect your statutory rights.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is only as accurate as photographic and publishing processes will allow.
Whilst many lines are held in stock at Tanner Bates, we do also rely on the availability of bought-in stock such as leathers, buckles and straps etc and this can sometimes cause delays on delivery times. However, we will always keep customers informed of any such delays.
Availability and Prices of our goods are subject to change without notice.
The Terms above are governed by the laws of England and Wales. Any disputes will be conducted only by the Courts of England and Wales.
Tanner Bates Warranty & Repair Guarantee
We are passionate about the quality of our leather and Tanner Bates workmanship. We make with the intention that our products will stand the test of time.
Each item we make will age with you; become a trusted friend and contemporary heirloom.
As part of this commitment to our customers and our products, we offer a 10 year warranty & repair guarantee on all our products.
We will repair or replace any product that falls short of these high expectations within a 10 year period.
If a Tanner Bates product fails because of a manufacturing fault we will replace the faulty part at any time in the life of the product.
We also understand that accidents happen and products do wear over time, in these cases we’ll prepare you a quote for the required repair.
We’ll always do what we can to ensure that you enjoy years and years of use from your Tanner Bates product.
If any product should fail to meet your expectations please return it to us and we will look into the matter. (see returns policy)
Tanner Bates may contact your bank and the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Tanner Bates and the genuine card holder.
You can ask us to update or remove your personal information by emailing email@example.com or by writing to us at:
Unit A4, Webbers Yard
Devon TQ9 6JY
However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.
You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the above address, enclosing a cheque for £10 payable to Tanner Bates Ltd to cover our administration costs.
Detailed information about your rights under Data Protection legislation can be found on the website of the United Kingdom Information Commissioner, the address of which is (as at the date of this policy) www.informationcommissioner.gov.uk. The telephone number of the Information Commissioner’s Office is 01625 545 700.
Copyright and database rights
The privacy of our customers is important to us and we take care to safeguard it. This policy explains how we use your personal information.
The information we collect via this website may include:
Any personal details you type in and submit, such as name, address, email address, etc.
Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.
Your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet) which is automatically logged by our web server. This may be used to anonymously note interest in our website and to identify orders that appear abnormal (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
A cookie is a small data file that resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. The cookies and other automatically tracked information are used: To automatically access your previously stored account information and deliver a more personalised shopping experience
Tanner Bates’ cookies are not used to identify you personally. Even if you purchase shoes from us and therefore register as a customer, no personal information is saved in a cookie, just a random string of letters and numbers.
Tanner Bates only uses first-party cookies. This means these cookies cannot be read by any other website, and nor does this website read cookies set by any other website.
You can find out more about cookies and how to manage them here: http://www.aboutcookies.org/.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service.
We would also like to email or post you details of various promotions, goods and services that we can offer you. If you wish to receive these, please tick enter your email address in the field provided at the bottom of any page on our website. We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing programme.
Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at Tanner Bates Ltd, Unit 4, Webbers Yard, Dartington, Totnes, Devon TQ9 6JY England.
We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.
We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.
GDPR is the regulation that is designed to ensure that your data is managed and looked after in a sensible and secure way and with your consent.
Tanner Bates has always acted in a responsible way regarding your data. As an example, our mailing list has always been explicitly opt-in for marketing purposes and unsubscribing is a simple process using the unsubscribe link at the foot of every email.
Tanner Bates has carried out audits of all of the uses we make of your data and have implemented guidelines for our staff that cover, among other things; who is allowed to process your data, how that data is secured on our network, what data we need to keep for a longer term to satisfy legal and accounting requirements and when we should delete data that is no longer required.
If you have any questions regarding GDPR and how we are using your data then contact us at firstname.lastname@example.org
We have also audited our external partners to check that they comply with the GDPR regulations so you can be assured that we have taken the required steps to make sure we are treating your data with the respect it deserves.